Company announcement: COVID-19 Company protocols and procedures

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Last updated: 07/07/2020

Dear valued Customers and Suppliers,

We’re happy to be able to continue helping you.

Our showrooms are now open in Auckland, Wellington, Tauranga and Christchurch, you can book your group visit today by emailing us at [email protected] or call 0800 656 527.

We are available physically and virtually across the country during our normal business hours. If you would like to chat with our team, please get in touch email [email protected] or call 0800 656 527.

A big thank you for your support as we get through this time together.

Take care,

The Cubro Team

Last updated: 14/05/2020

Dear valued Customers and Suppliers,

As New Zealand enters Alert Level 2, we wanted to provide you with a quick update about our COVID-19 response.

Although under Alert Level 2, we can re-enter homes and other healthcare organisations to facilitate equipment assessments and installs; protecting the health, safety and wellbeing of our team, our customers and their clients remains our top priority.

As such, our COVID-safe processes and practices remain in place. Our team will take added safety measures of wearing appropriate PPE and will continue to conduct risk assessments before entering a site. Click here to view a one-page summary of our COVID-19 Safety Protocols. For more details about the measures we are taking to keep everyone safe, please scroll below to view our COVID-19 Safety protocol documents.

In addition to Cubro’s COVID-safe measures, our team will also ensure they follow the protocols and procedures outlined by our customers and respect the wishes of community clients.

We are available for virtual visits and joint visits if needed 

Although we are now available for physical joint visits where necessary, our preferred approach is to first look to utilise our telehealth/video conferencing tools.

We have recently launched our Cubro virtual visit service and we encourage you to try it out. You can easily book a virtual visit with any of our Community Care team members online. For more information about this service or to make a booking, please sign in and view your dashboard or feel free to talk to your sales representative and/or their PA about how it works.

If a physical visit is required, then we are happy to help. Please let us know if your clients have any specific wishes prior to the appointment.

Contact us

If you have any questions about our COVID-19 safe workplace procedures, please contact us at any time on 0800 656 527 or email us at [email protected]

We thank you for your continued loyalty and support and we look forward to seeing you in the near future.
Take care and stay safe

The Cubro team

Last updated: 24.04.2020

Dear valued Customers and Suppliers,

We trust that you, your families, and staff are staying safe and well in your bubbles.

We wanted to provide you with a quick update about our COVID-19 response. Cubro will continue to operate under Alert Level 3 and our team remains committed to helping you to care for your staff, clients, residents, and patients.

We have been working hard behind the scenes to enhance our COVID-safe processes and practices, so that we can continue to protect the health and safety and well-being of our team and those that we do business with under Alert Level 3 guidelines.

At Cubro, we feel it is important to share our protocols with all our stakeholders, so that you can have confidence that we are doing everything possible to help keep everyone safe.

Click here to view a one-page summary of our COVID-19 Safety Protocols

This document contains links to more detailed procedures which you are welcome to read and share with your teams. Here is a brief overview of our protocols and supporting documentation:

Documents designed for the Cubro team

  • Cubro team COVID-safe induction form to ensure our team understands our COVID-safe procedures – click to view
  • Cubro team personal health flowchart to ensure our team are well and fit to work – click to view
  • Contact tracing day sheet, so we can quickly assist with contract tracing if required – click to view
  • Appropriate PPE to be used as required – click to view
  • Site and vehicle cleaning and hygiene guide – click to view
  • Physical distancing, hygiene and other contact requirements are detailed in our overall COVID-19 response protocols – click to view our full COVID-19 protocols
  • If necessary, we will quickly enact a COVID-19 response plan and be open and transparent with our team and affected customers – click to view

Documents designed to support visits/work conducted at other sites

  • We will follow site protocols and procedures as directed by our customers and/or parties responsible for managing specific sites. Please let us know if your protocols change at any time
  • Before attending any sites, our team must complete a risk assessment – click to view
  • For Community care joint visits, our team will follow the Occupational Therapy Board of NZ decision tree – click to view
  • Site and vehicle cleaning and hygiene guide – click to view
  • It is important to note that our staff will not enter sites if they do not feel safe to do so and we ask for your cooperation and support to help keep everyone safe

Documents designed for Contractors/visitors to Cubro sites

  • All contractors/visitors to Cubro sites must complete a health declaration form before visiting any of our sites – click to view
  • When first arriving at any of our sites, contractors/visitors must sign our site register – click to view
  • We ask that contractors/visitors maintain physical distancing of at least 2 metres always. Please ensure you and your staff respect and adhere to this when engaging with our team

Contact us

If you have any questions about our COVID-19 safe workplace procedures, please contact us at any time on 0800 656 527 or email us at [email protected]

We thank you for your loyalty and support and we look forward to continuing to work together during these challenging times.

Take care and stay safe

The Cubro team

Last updated: 24th March 2020

We wanted to update you on the evolving COVID-19 situation and how we can support you thorough this.

As an essential service, Cubro remains open

We are here for you and we are continuing to supply customers throughout the country with healthcare equipment.

  • We have numerous ways of delivering and servicing equipment and will tailor our approach to meet your procedures/wishes
  • We are following all Government and MoH guidelines regarding hygiene, travel, contact and are enabling employees to work from home where possible

We’re here to help you through this

Our team of equipment and clinical specialists remain committed to helping you look after your residents, patients and clients.

Please contact us by email – it’s the best way to reach us

We have mobilised many of our team members to work from home. This means the best way of getting in touch with us right now is by email.

  • Email us at [email protected]
  • Alternatively you can reach us via our social channels Facebook and LinkedIn
  • We can make video calls available to all customers. Please email us to arrange this

If you have any questions or if we can help in any way, then please get in touch.

Take care and thank you for your hard work and commitment in these challenging times.

The Cubro team

Last updated 16 March 2020

With the ongoing global risks from COVID-19 keeping our employees, our customers and your clients safe is our highest priority. We are committed to working with you to do everything possible to keep the virus out of your residence/workplace/clients’ homes.

Following your protocols and procedures

Any Cubro employees who visit you and/or your clients will adhere to your organisation’s specific protocols and procedures. We are also ensuring that our employees are up to date with the latest Government updates, information and advice.

If you haven’t advised us of your protocols and procedures, we encourage you to do so. Please email us at [email protected] and we will bring our staff up to speed.

Stopping the spread of COVID-19

To help mitigate the spread of COVID-19, all Cubro employees have been asked to:

  • Not visit a customer if they feel unwell or think they have had exposure to the virus, and to seek medical advice (the same goes for our workplace)
  • Ask our customers and their clients if they have any known case of COVID-19 or are at risk before arranging a visit
  • Wash and sanitise their hands thoroughly and frequently, and always before a customer visit
  • Using tissues and cover your mouth when you cough or sneeze
  • Avoid shaking hands or unnecessary touching

What extra measures are we taking?

  • Company travel overseas has been suspended and employees have been asked to consider avoiding national flights where practical
  • If employees have travelled overseas for a personal trip to countries with confirmed cases of COVID-19, we are supporting them to follow Government guidelines in regards to self-isolation.

We will keep a close eye on developments and communicate any changes to these protocols as the situation unfolds.

If you have any questions about the measures we are taking or would like more information, please feel free to contact us directly at [email protected] or 0800 452 273 ext. 8356