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Holiday season hours and deliveries

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While an increase in freight volumes over the holiday season is nothing new, COVID-19 has caused significant global supply chain challenges that are affecting New Zealand’s national freight networks. Please be aware there may be some delays over this period.  

Current delivery timeframes 

Our national freight partners are currently promising the following delivery timeframes: 

Same island: 4-6 working days (rural 5-8 working days)
Cross-island: 5-8 working days

It’s important to note that these timeframes are based on when your equipment is dispatched from Cubro’s distribution centres. We aim to dispatch orders for stocked items within 1-2 days.  

Some tips to help you navigate these challenges

To ensure you get your equipment when and where you need it, we strongly recommend the following to all our customers.   

  • Expect some delays leading up to Christmas – while we will do our absolute best to ensure we dispatch your order as soon as possible; some delays may be possible that are outside of our control  
  • Emergency cases – we understand that on occasion, you require equipment to support an emergency or urgent situation. If you have an order for a patient, resident or client who requires critical assistance, please call 0800 656 527 and communicate this to our team.  

We will remain open and are here to help

While our team will take a short break on the Statutory holidays, we will be available all other weekdays to take orders throughout the Christmas period.   

If you have any questions about New Zealand’s current freight challenges or our Christmas hours, please get in touch with our team on 0800 656 527 or email [email protected]

Cubro Christmas hours

Tuesday 21st December – 8.30am to 5pm
Wednesday 22nd December – 8.30am to 5pm
Thursday 23rd December – 8.30am to 5pm
Friday 24th December – 8.30am to 5pm
Saturday 25th December – Closed
Sunday 26th December – Closed
Monday 27th December – Closed
Tuesday 28th December – Closed
Wednesday 29th December – 8.30am to 5pm
Thursday 30th December – 8.30am to 5pm
Friday 31st December – 8.30am to 5pm
Saturday 1st January – Closed
Sunday 2nd January – Closed
Monday 3rd January – Closed 
Tuesday 4th January – Closed  

From Wednesday 5th January – Our standard opening hours will resume, Monday to Friday 8am to 5pm.