We'll be here to help during the holiday period
While our team are taking a short break on the Statutory holidays, we will be available all other weekdays to take orders throughout the Christmas period.
Our Christmas hours
Thursday 22 December – 8am to 5pm
Friday 23 December – 8am to 4pm
Saturday 24 December - Closed
Sunday 25 December - Closed
Monday 26 December – Closed
Tuesday 27 December – Closed
Wednesday 28 December - 8am to 3pm
Thursday 29 December - 8am to 3pm
Friday 30 December - 8am to 3pm
Saturday 31 December – Closed
Sunday 1 January – Closed
Monday 2 January - Closed
Tuesday 3 January - Closed
Wednesday 4 January – 8am to 3pm
Thursday 5 January – 8am to 3pm
Friday 6 January – 8am to 3pm
Our reception will be closed over this time.
From Monday 9 January our reception and standard open hours will resume, Monday to Friday 8am to 5pm.
Current delivery timeframes
The holiday season sees an increase in freight volumes, please be aware there are likely to be delays over this period.
Our national freight partners have advised the following timeframes:
Same island: 4-6 working days (rural 5-8 working days)
Cross-island: 5-8 working days
These timeframes are based on when your equipment is dispatched from Cubro’s distribution centres. We aim to dispatch orders for stocked items within 1-2 days.
Some tips to help you navigate these challenges
To ensure you get your equipment when and where you need it, we recommend the following to all our customers:
• Expect some delays leading up to Christmas – while we will do our absolute best to ensure we dispatch your order as soon as possible; some delays may be possible that are outside of our control.
• Emergency cases – we understand that on occasion, you require equipment to support an emergency or urgent situation. If you have an order for a patient, resident or client who requires critical assistance, please call 0800 656 527 and communicate this to our team.
If you have any questions about our Christmas hours or delivery timeframes, please get in touch with our team on 0800 656 527 or email [email protected].