“New product ideas come from many different areas – from our clinical business unit team meetings to broader multi-department team meetings, our distribution and supply channel partners, in-person and virtual customer discussions,” Chris says.
Capturing customer input and feedback is a critical part of Skytron’s innovation process. “It can be collected via social media, email, phone calls, in-person meetings/studies, during the development process as part of the formative and summative study, pilot site activity, and customer engagement, virtual meetings, as well as challenges from existing products and trend analysis of product offerings,” Chris says.
“During the design process, the product requirements are written and reviewed and iterated with changes as necessary based on feedback. The development process has to be approved through a series of ‘gate reviews’ to ensure we are delivering to the design, are compliant to industry requirements of the product design, have all product supporting materials, and training defined. A final design transfer review is completed and approved prior to any product release and announcement of general availability.”