We've recently launched a new online platform that we hope will support you - our valued customers - to get more done online now and in the future.
This project has been over a year in the making and we took our time to speak to many Occupational Therapists before we started so that we could better understand what you needed. We've tried to incorporate many of these features into this platform, however with your help, we know there's a lot we can and will improve along the way.
We also know that a new website means that we're asking you to adjust to a new way of doing things, and that isn't always easy when you're busy helping clients. To help support you with this, we're offering online tours which start from next week. Learn how you can sign up for a tour below and we'll join you virtually to guide you through how to use our new platform and answer any questions you may have.
In the meantime, we wanted to share some of the site's new features that in time, we hope you'll enjoy trying out.
Need help finding your way around? Sign up for a virtual tour of our new platform
Here are some features that we think you'll enjoy...
1. You can view all the products that are in our catalogue without using a login
This means you can share a URL link with your clients by email and they can view these products without needing a login. This effectively works the same way our old website did. You can also use these URLs to support your equipment applications to Enable and Accessable as they can also view these products without needing to login.
2. When you're logged in, you can easily see products that are on the Accessable ACC, Accessable MoH, and Enable MoH approved equipment lists
OTs told us they want an easy way of seeing products that are available to purchase under your funding partners, so we created a dropdown so you can easily switch between a "facility" (ACC, Accessable or Enable) when viewing our product range.
Watch this video to learn how you can find funded products and more when you're logged in
3. You can build a quote and we can help you faster
If you're logged in and use the shopping cart to build a quote request, it means we can help get quotes to you faster because we know who you are and we'll have all the right details from the start. To create a quote, click "Find out more" on a product or the products you would like, click on the "Add to quote" button. Choose as many products as you like and then when you're ready, click on the "My quote" shopping cart button at the top, follow the few steps like adding your client's name, your funding provider, the delivery address, and any special instructions you have and then hit send. Your quote will come directly through to our team for processing. You can also save draft quotes later which is really handy if you get called away suddenly.
4. You can see what trials you have on the go
One of the things OTs asked for is the ability to see all of the trials they have with us in an easy view. We listened and created a trials area in your dashboard. Here you can view all the client trials you have on the go. You need to be logged in to make the most of this feature as we need to keep client information highly secure. We hope to further enhance this area with your help in the future, so go in, have a play around and tell us what you think.
5. You can save and share your "favourites" with clients and colleagues
This is your new secret weapon - you can create and save a list of favourite or recommended products for your clients so they can view them before your visit. Watch this video to learn how easy it is to create a list and share it with your clients.
For most products, once emailed to your clients they will be able to click on them and view them without a login. If there are products they can't see, please let us know. It's important to note that while products can be shared with clients, favourites from our resources area can only be shared with your colleagues who also have a login.
6. You can access all our resources and webinars
Have you checked out our resources area yet? Here you can find our pressure care tools, on-demand webinars and other helpful info to support you and your customers. These are created especially for our customers, so you need a login to view them. We will continue to add to this area as we develop more resources throughout the year.