Medical refrigeration works continuously to protect valuable temperature-sensitive contents, which is why regular preventive maintenance is so important. Routine servicing helps maintain performance, efficiency, and longevity, ensuring your equipment continues to operate as intended.
The National Vaccine Storage Guidelines recommend an annual service to ensure your unit is in good working order.
Have a Cubro technician regularly inspect your equipment for signs of trouble and prevent problems before they turn into breakdowns. The majority of operational sub-par conditions that can plague your refrigeration system will result in your system working harder, which will likely hasten repairs and drive up electricity costs. An ignored problem can result in a costly breakdown. Worse yet, the consequences of an unchecked problem could be a complete system failure where the entire contents of the refrigeration unit become compromised and inevitably lost.
What’s included in preventative maintenance:
You can request preventative maintenance service by visiting the Service team enquiries page.
The storage of vaccines in medical refrigerators typically requires temperatures between 2°C and 8°C. Preserving the efficacy of vaccines requires that they are consistently stored within this temperature range. According to the National Institute of Standards and Technology (NIST), 35% of the worldwide vaccine supply is wasted due to transportation or storage at inappropriate temperatures.
Proper temperature monitoring is essential to protect sensitive and costly vaccines. Medical or lab refrigerators and freezers come equipped with digital controllers featuring sensitive temperature probes to monitor the unit’s temperature. Over time, the capabilities of measuring instruments can wander resulting in the accuracy of the equipment falling outside acceptable levels. Hence the requirement for medical fridges and secondary temperature monitoring devices to be calibrated annually.
Calibration is the process of comparing the display reading of your measuring equipment against another piece of testing equipment which itself has been checked against a known and verified source to establish a level of accuracy.
It is recommended that the probe and controller are calibrated on a bi-annual basis to ensure that what the readout temperature is recording accurately reflects what is going on inside the unit.
Cubro reserves the right to charge a Service call-out fee (such as for a technician to conduct an onsite inspection), including in the following circumstances:
Some products come with a manufacturer’s warranty. Glass and lamps do not come with a warranty. RCD tripping due to moisture absorption by Tubular Heating Elements is not considered a defect or fault falling within the scope of a warranty.
If the Service falls within the scope of the warranty for the product, it is a warranty repair and:
While the terms of each warranty differ, all manufacturers’ warranties that come with our products generally do not cover misuse, neglect, unauthorised alteration, incorrect installation, power surges, accident, use of inappropriate chemicals for cleaning, flooding, fire or acts of God. Please read the warranty terms provided with the product to check what it covers.
Your refrigerator will flash ‘LOF’ when the date and time are not set. This essentially means that the USB data recorder has not started and is not currently recording. Please call our friendly team on 0800 656 527 to receive technical support for this issue.
This issue can be avoided by following the instructions on the instruction sticker prior to installation.
This is not the same for all models. Please view the instruction video for your specific model. If you cannot find your fridge on this website, please give our team a call on 0800 656 527 , they will be more than happy to provide assistance.
Yes, extra shelves for our Vacc-Safe Premium range can be purchased. Please give us a call to enquire on 0800 656 527.
Once your new refrigerator comes down below 8°C, it its okay to start loading vaccines. You should always stock the refrigerator 1/3 at a time, and each time wait until it comes back down to temperature before putting the next lot of stock inside.
When putting a large quantity of stock in the unit at a time, the fridge temperature does not have time to regulate and breaches can occur.
The link below will take you to a YouTube video which demonstrates this process. For extra information or technical support please give us a call on 0800 656 527.
The user manual comes inside the plastic bag inside the unit when it is received, if you misplace this it can easily be found on our website when you go into the applicable model and hit specifications.
This can be attributed to a range of causes, but the most common one is condensation. We see this occur more frequently in the summer months when humidity and room temperatures are higher, and thus when the refrigerator door is open the hot air mixes with the cool temperature of the fridge causing a build-up of moisture on the door.
If you are concerned about the amount of water, please do not hesitate to give our team a call on 0800 656 527.
Higher readings can sometimes be attributed to incorrect fridge stacking, where the contents are placed too close together or too close to the side and back walls of the refrigerator, not allowing for adequate airflow.
We always ask that you email us a picture of your refrigerator and a copy of your recent data logs to determine if we can solve the issue over the phone before sending a service technician out.
You can request a service by visiting the ‘Service team enquiry’ page on our website.