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Cubro is led by an energetic and experienced leadership team with varied backgrounds and strengths. With strong ties to the original family founded organisation that started in 1983, the team is driven by our shared vision and the desire to help more New Zealanders to live quality lives. We strive to foster an inclusive and diverse culture where people thrive, are encouraged to innovate and empowered to share their ideas. We are passionate about investing in the growth and development of our people who will lead our business well into the future.
Often described as the “face” of Cubro, we have highly experienced and knowledgeable and team of Equipment and Theatre solutions specialists. Within our team, we have subject matter experts in each of our core markets – Aged Care, Community Care, Hospital Care and Retail, who have a deep understanding of the unique challenges that our customers face. Our team are committed to doing whatever is possible to ensure we help our customers to solve some of these challenges and provide them with the latest, most cost-effective, and innovative solutions that deliver the best health outcomes.
Our local, friendly customer care team pride themselves on being there to help when you need them. Whether you need a quote, would like to place an order or are looking for a particular solution, our team are only ever just a phone call or email away.
We understand that you invest a significant amount of time and energy into large projects. That’s why we have a dedicated project team that manage complex projects for clients, such as new builds or fitouts, operating theatre solutions and bulk orders. With many years’ experience of managing high value projects from beginning to end and a proven track record of delivery, our projects team pride themselves on making sure the entire process goes smoothly.
Also known as our solution 'gurus' this team work alongside our sales team and customers to create solutions that solve complex client challenges. Consisting of four New Zealand Registered Occupational Therapists, along with three complex equipment specialists who all love problem-solving, this team has the perfect combination of clinical knowledge and equipment experience to ensure we deliver solutions that achieve the best outcomes for our customers and their clients.
Our responsive delivery and installation team enable us to provide prompt delivery and unparalleled service nationwide. For special projects like new builds, operating theatres and complex equipment, our friendly and knowledgeable delivery team will personally deliver your equipment and ensure that it is installed and setup up correctly for optimum performance and safety.
We understand that Healthcare providers have a fundamental obligation to ensure medical equipment (owned, loaned, on trial and donated) complies with the essential principals of safety and performance. Our nationwide team of qualified service and maintenance technicians are committed to ensuring you meet key standards governing servicing and certification of medical equipment. We also operate emergency and after-hours support, which means we can provide our customers with total peace of mind.
The engine room of our company, the Cubro warehouse and workshop teams are based in our key locations throughout the country. A hardworking bunch with high standards, the workshop’s main goal is to dispatch most orders within the same day. They also take care of inward and outward freight, upholstery, equipment assembly, bespoke modifications, spare parts, and electrical services.
Best practice supply chain strategies are pivotal to ensuring continuous supply to our customers. Managing the complexities of international logistics is a healthy challenge in today’s dynamic environment, so we focus our efforts on partnering with reputable suppliers who operate in sustainable and ethical ways, whilst delivering superior total cost of ownership for the benefit of our customers.
We work hard to ensure we maintain a safe and healthy work environment for our team, contractors and visitors to our premises and our business support team play a key role in ensuring we exceed the requirements set out in the Health and Safety at Work Act 2015.
In 2020, Cubro was awarded a 5-star prequalification rating by PREQUAL after the company’s entire Health and Safety system was thoroughly assessed. This means the healthcare sector can fully trust that any Cubro employees who come on to their sites, will work safely to get the job done.
Our support team also drive our commitment to quality by maintaining our impressive quality management and control systems. Our ISO 9001:2015 certification demonstrates our commitment to quality, service and customer satisfaction through our commitment to, and application of, quality management and improvement principles.
Our ICT team ensure that our systems are as innovative as our products. They dedicate their day to developing, improving, and building systems to better connect our customers with our healthcare equipment solutions.
Our Marketing and Communications team acts as the ears and voice of Cubro; connecting with our target markets, listening to customer feedback, and using these insights to help shape better customer experiences. They are passionate about sharing our success stories and educating organisations about the many benefits that our healthcare equipment solutions provide.