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Our COVID-19 response

Covid-19 information for Cubro customers and contractors

We're doing everything possible to keep our customers and the people they care for safe. Because of this, we are a fully vaccinated workplace. This means that all employees, contractors, and visitors who visit our sites must be fully vaccinated by 1 January 2022. Below are our latest COVID-19 updates. If you have any specific questions about our COVID-19 response, please get in touch. 

Our COVID-19 protocols

Below is a summary of the measures we are taking to help keep our team and customers safe from the threat of COVID-19. 

Last updated on 26.10.2021

Under the Health and Safety at Work Act 2015, we are required to take steps to mitigate risks to our employees, those that provide us with services, and health consumers. In addition to this, under the COVID-19 Public Health Response (Vaccinations) Order 2021, all health and disability workers are required to be fully vaccinated against COVID-19 by 1 January 2022, and have had at least one dose of the vaccine by 15 November 2021. 

The scope of the Order is broad and covers not only employees of health and disability providers, but also contractors, service providers, volunteers, and others, who provide services in a setting where healthcare is provided. 

As such, Cubro is a fully vaccinated worksite. By 1 January 2022, all Cubro employees, contractors, and volunteers must be fully vaccinated to access our sites, unless they have a valid medical exemption to receiving the vaccine. Where an exemption has been granted, Cubro will work alongside the employee/contractor/volunteer to ensure that all necessary and reasonable steps are put in place to mitigate the risk to the individual, our employees, and health consumers. Guidance on the Order and exemption process can be found on the Ministry of Health website.

If you provide contracting services to Cubro, we require confirmation that you/your employees coming on to our sites have met the first dose requirements of 15 November 2021 and further confirmation that you have met the second dose requirements of 1 January 2022. 

To confirm you are meeting your obligations, you must complete a Contractors Employee COVID-19 Vaccination Status Reply Form. You are required to complete and return this form to us by 5pm on Friday the 12th of November. 

 

All contractors must follow the below protocols when visiting any Cubro site, to avoid contracting and passing on COVID-19.


  • Complete a Health Declaration and obtain permission

BEFORE entering the site, you must be pre-approved by a Cubro representative and have completed a Health Declaration Form to ensure you have not travelled across a Level Border in the last 14 days, come into contact with someone who is either probable or confirmed to have COVID-19, or have felt unwell in the last 14 days.

  • Be fully COVID-19 Vaccinated and provide evidence

Contractors coming on-site, must be fully vaccinated and provide evidence of their vaccination on arrival. If you cannot provide proof of vaccination, you will be denied entry.

  • Sanitise and scan in

On arrival, you are required to sanitise your hands and sign in either manually or via the NZ COVID Tracer QR code on arrival, providing your arrival and departure time, full name, and contact details.

  • Maintain a 2-meter distance

At all times, keep a 2 metre distance from anyone onsite and visit only the necessary areas of the building for the purpose of the work/visit you are completing onsite.

  • Wear a face covering and gloves

You are required to wear a face covering, and gloves if you are coming into contact with surfaces in the building e.g. servicing equipment.

  • Sanitise and sign out

On departure, you are required to sanitise your hands and sign out manually.

  • Returning home

We recommend that you take all the necessary precautions to ensure that you and everyone in your bubble are safe by following the five simple guidelines below:

  1. No touching - When you return home ty not to touch anything until you have washed your hands properly
  2. Shoes - Remove your shoes, do not walk through the house with them on - leave outside
  3. Items - Leave non-essential items at work and disinfect items you have used at work that you have to keep with you e.g. mobile phones
  4. Clothes and Bags - Place your clothes and bags in a container and wash them in a hot washing machine cycle
  5. Shower - Make sure to clean your hands, wrists, arms, neck, nails, and areas that might have been exposed
All Cubro Team members working on-site during alert level 3 lockdown must follow the below protocols to avoid contracting and or passing on COVID-19. Everyone should work from home if they can.


These protocols cover:

  • Physical distancing

  • Face coverings

  • Contact tracing 

  • Hygiene/wash hands regularly/sanitise

  • Disinfect shared surfaces

  • Travel to and for work

  • Self decontamination


Physical distancing

Physical distancing (sometimes known as ‘Social distancing’) is about keeping a safe distance from others. At all times, keep a 2-metre distance from anyone.

COVID-19 can spread from person to person through physical contact. This is about physical distance. We are all being asked to play our part to refrain from physical contact to prevent the spread of COVID-19. For your own mental health, you can, and should, keep in touch with friends and family via the phone, or online.

Physical distancing is an important way to unite against COVID-19, for anyone who doesn’t need to be in self-isolation.

We will mark out physical distance zones around high traffic areas or workstations to visually show the required
physical distance. Café/break areas will have reduced furniture to ensure physical distancing.

Visitors are not permitted on site. Contractors must confirm a recent negative COVID-19 test and be fully vaccinated before coming on-site.

Face coverings

You must wear a face-covering if you are in a customer-facing role, for example, Delivery and Installation and Service Technician. OT, Equipment Advisor and Account Manager visits to customers and business are at the customer's discretion and on a case-by-case basis.

For Cubro’s onsite team member’s roles, facemasks are not deemed necessary according to MoH guidelines but they are available to you if you wish to wear them.

Contact Tracing

Everyone is required to sign in either manually or via the NZ COVID Tracer QR code. Onsite contractors are also required to
record their visit to Cubro.

Hygiene/ Wash hands regularly/Sanitise

How to wash your hands properly:

  • Step 1: Wet hands with running water
  • Step 2: Apply enough soap to cover wet hands
  • Step 3: Scrub all surfaces of the hands – including the back of hands, between fingers and under nails – for at least 20 seconds, this is happy birthday song twice
  • Step 4: Rinse thoroughly with running water
  • Step 5: Dry hands completely with a clean cloth, single-use towel or blow-drier.

How to use hand sanitiser
The same goes for hand sanitiser: Rub it into your hands for at least 20 seconds to ensure full coverage. Ensure the sanitiser dries completely before touching something. Wash your hands and sanitise regularly, and always after the below:

  • After blowing your nose, coughing or sneezing
  • After visiting a public space, including public transport
  • After touching surfaces outside of the home
  • After using the toilet
  • Before and after eating
  • After handling rubbish
  • After touching animals and pets
  • After changing babies’ nappies or helping children use the toilet
  • When your hands are visibly dirty
  • After touching money
  • Before, during and after caring for a sick or vulnerable person

Do I need to use warm water to wash my hands?
No, you can use any temperature of water to wash your hands. Cold water and warm water both kill germs and viruses – as long as you use soap.

Do I need to dry my hands with a towel?
Germs spread more easily from wet skin than from dry skin, so drying your hands completely is an important step. Paper towels are the most effective way to remove germs without spreading them to other surfaces.

Which is better: washing your hands or using hand sanitiser?
Handwashing with soap and water or using hand sanitiser, when done correctly, are both highly effective at killing most germs and viruses. Hand sanitiser is often more convenient when you are outside of the home, but can be expensive or difficult to find in emergency contexts.

Cough or sneeze into your elbow
It keeps the virus off your hands, so you won’t spread it to other people and make them sick too. Coughing or sneezing into your elbow catches the droplets and stops them from getting onto your hands.
Tissues - Put any used tissues in the bin or a bag immediately. Then wash your hands thoroughly. Then dry.

Disinfect shared surfaces

Spray and wipe down shared surfaces after use including the café tables and meeting spaces. Desks are cleaned nightly by a professional cleaning surface so please ensure you leave your workspace empty so that the cleaners can do their job effectively.

Going into someone’s home to work

If you are required to go into someone’s home for work to deliver product, you must stay 2 metres apart from everyone in the home. You also need to keep a record of your visit to support contact tracing. This record includes:

  • The date and time you arrive and leave a customer’s home
  • Your customers contact details

You should not go into someone’s home if you are feeling unwell, or if the client you are visiting is unwell.

Traveling for work

Ensure you keep a record of who you have been in contact with, and what transport services you have used. If you are using a shared company vehicle, please ensure you clean and sanitise the vehicle after use.

Travel to the workplace (Cubro)
At Alert Level 3, you can travel locally using both public and private transport to get to Cubro. Everyone that can work from home should do so.

Crossing the Alert Level boundary
You can travel directly through, or in and out of an Alert Level 3 area if you are traveling for the purposes of work. You must carry your MBIE Travel Document and evidence of a recent COIVD-19 test in the past 7 days before you cross the Alert Level boundary.

You also need to keep a record of your visit to support contact tracing. This record includes:

  • The date and time you arrive and leave a business location
  • Your customers contact details

Saliva Testing for COVID-19
If you are traveling for Cubro and would like to access Saliva Testing for COVID-19 you will need to complete an individual registration form. Before you complete the form, you need to know your NHI number.
Learn how to find you NHI number OR Freephone 0800 855 066


Steps for Registering for Saliva Testing:
1. Complete registration form Register as an individual for Saliva Testing
2. Your details are loaded into the collection management system
3. You will receive a confirmation email when you are registered (approx. 48 hours)
4. Download and login to Saliva Testing App using NHI number Get App Here
Once you are registered you can complete a Saliva collection, scan the barcode on the kit, drop the kit to a collection centre, use the App to show proof of a test, and receive your results via the App.

Collection Centres for dropping off samples and picking up kits

Other PPE for delivery/installs and customer visits

You are required to wear a facemask and gloves – this is going above the MoH guidelines as we want to protect you and our customers. Also, ensure hand hygiene is maintained - always. We are following the MoH guidelines in the table below:

https://www.health.govt.nz/system/files/documents/pages/ppe-requirement-community-care-providers-prevention-covid-19-7may20.pdf

Facemasks
Learn how to safely put on and take off a facemask – https://www.who.int/emergencies/diseases/novel-coronavirus-2019/advice-for-public/when-and-how-to-use-masks

Gloves
For our team in inwards goods, or visiting customers for joint visits, deliveries, servicing, etc. wear gloves at all times if you need to touch the equipment in any way. For our onsite teams, gloves are available to you if you wish to wear them.

Foot covers
We are currently working on obtaining stock of these to make them available for our team entering a customer’s property.

Self-Decontamination

When moving back to your family at the end of the working day, ensure you carry out a self-decontamination protocol before any close physical contact.
This is as simple as removing clothing from your laundry and washing it with a good detergent. Also, have a shower and wash with soap to remove any possible contamination. Come to work each day in a clean set of clothes to reduce the risk of cross-contamination.

How it spreads
Like the flu, COVID-19 can be transmitted from person to person. The scientific evidence confirms that COVID-19 is spread by droplets. When an infected person coughs, sneezes or talks, they may generate droplets containing the virus. These droplets are too large to stay in the air for long, so they quickly settle on surrounding surfaces. If other people touch these surfaces they may get sick.

Tools
Don’t share tools, have one set for each of you. If you must use another person’s tools, sanitise before and after you use them.

Computer
Don’t share computers. Each computer is to be used by one person only for the day. If you must use a computer that someone else has been using, ensure you sanitise before and after you use it. Sanitise the keyboard and other surfaces that are touched before you use them, and at the end of the day.

Forklifts and Picking Carts
Sanitise before and after you use one.

Sanitising equipment out on delivery/or unknown source at Inwards
For our team that is touching equipment from facilities or private homes, use the Virkon spray to sanitise the equipment and wear gloves.

Cleaning and Sanitising Protocols

  • Ensure the supplied disinfectant is used when you clean and sanitise
  • Use disposable gloves when cleaning and sanitising
  • If using re-usable cloths to clean and sanitise ensure the cloth is cleaned and sanitised when finished with
  • Cleaning and sanitising of work areas, tools and equipment are to be carried out at the end of each working day
  • The team is to be specifically aware of common touchpoints in the workplace and ensure they decontaminate themselves correctly and also they must pay particular attention to these when carrying out cleaning and sanitising.

All Cubro Team members working on-site during alert level 2 lockdown must follow the below protocols to avoid contracting and or passing on COVID-19.

These protocols cover:

  • Physical distancing
  • Face coverings
  • Contact tracing
  • Hygiene/wash hands/sanitise
  • Disinfect shared surfaces
  • Self decontamination
Physical distancing

Physical distancing (sometimes known as ‘Social distancing’) is about keeping a safe distance from others. At all times, keep 1-metre distance from anyone.

COVID-19 can spread from person to person through physical contact. This is about physical distance. We are all being asked to play our part to refrain from physical contact to prevent the spread of COVID-19. For your own mental health, you can, and should, keep in touch with friends and family via the phone, or online.

Physical distancing is an important way to unite against COVID-19, for anyone who doesn’t need to be in self-isolation.

We will mark out physical distance zones around high traffic areas or workstations to visually show the required physical distance. Café/break areas will have reduced furniture to ensure physical distancing.

Virtual meetings are encouraged instead of meeting in person. However, if you are meeting visitors onsite you need to make sure they keep a 2-metre distance from anyone and that they are aware of and adhere to, our contractor/visitor protocols. 

Face coverings

You must wear a face-covering in you are customer-facing role, for example, Delivery and Installation, Service Technician, OT, Equipment Advisor, or Account Manager.

Contact Tracing

Everyone is required to sign in either manually or via the NZ COVID Tracer QR code. If you have a visitor onsite, they are also required to record their visit to Cubro.

Hygiene/ Wash hands regularly

How to wash your hands properly:

  • Step 1: Wet hands with running water
  • Step 2: Apply enough soap to cover wet hands
  • Step 3: Scrub all surfaces of the hands – including the back of hands, between fingers and under nails – for at least 20 seconds, this is happy birthday sung twice
  • Step 4: Rinse thoroughly with running water
  • Step 5: Dry hands completely with a clean cloth, single-use towel or blow-drier

How to use hand sanitiser
The same goes for hand sanitiser: Rub it into your hands for at least 20 seconds to ensure full coverage. Ensure the sanitiser dries completely before touching something. Wash your hands and sanitise regularly, and always after the below:

  • After blowing your nose, coughing or sneezing
  • After visiting a public space, including public transport
  • After touching surfaces outside of the home
  • After using the toilet
  • Before and after eating
  • After handling rubbish
  • After touching animals and pets
  • After changing babies’ nappies or helping children use the toilet
  • When your hands are visibly dirty
  • After touching money
  • Before, during and after caring for a sick or vulnerable person


Do I need to use warm water to wash my hands?
No, you can use any temperature of water to wash your hands. Cold water and warm water both kill germs and viruses – as long as you use soap.

Do I need to dry my hands with a towel?
Germs spread more easily from wet skin than from dry skin, so drying your hands completely is an important step. Paper towels are the most effective way to remove germs without spreading them to other surfaces.

Which is better: washing your hands or using hand sanitiser?
Handwashing with soap and water or using hand sanitiser, when done correctly, are both highly effective at killing most germs and viruses. Hand sanitiser is often more convenient when you are outside of the home, but can be expensive or difficult to find in emergency contexts.

Cough or sneeze into your elbow
It keeps the virus off your hands, so you won’t spread it to other people and make them sick too. Coughing or sneezing into your elbow catches the droplets and stops them from getting onto your hands.

Tissues - Put any used tissues in the bin or a bag immediately. Then wash your hands thoroughly. Then dry.

Disinfect shared surfaces

Spray and wipe down shared surfaces after use including the café tables and meeting spaces. Desks are cleaned nightly by a professional cleaning surface so please ensure you leave your workspace empty so that the cleaners can do their job effectively.

Going into someone’s home to work

If you are required to go into someone’s home for work to deliver product or meet with a client, you must stay 2 metres apart from everyone in the home. You also need to keep a record of your visit to support contact tracing. This record includes:

  • The date and time you arrive and leave a customer’s home
  • Your customers contact details
  • You should not go into someone’s home if you are feeling unwell, or if the client you are visiting is unwell
Travelling for work

Ensure you keep a record of who you have been in contact with, and what transport services you have used. If you are using a shared company vehicle, please ensure you clean and sanitise the vehicle after use.

Crossing the Alert Level boundary
You can travel directly through an Alert Level 3 area if you are travelling for the purposes of work. You must carry your MBIE Travel Document and evidence of a recent COIVD-19 test in the past 7 days before you cross the Alert Level boundary.

You also need to keep a record of your visit to support contact tracing. This record includes:

  • The date and time you arrive and leave a business location
  • Your customers contact details

Saliva Testing for COVID-19
If you are travelling for Cubro and would like to access Saliva Testing for COVID-19 you will need to complete an individual registration form. Before you complete the form, you need to know your NHI number.

Learn how to find you NHI number OR Freephone 0800 855 066

Steps for Registering for Saliva Testing:
1. Complete registration form Register as an individual for Saliva Testing
2. Your details are loaded into collection management system
3. You will receive a confirmation email when you are registered (approx. 48 hours)
4. Download and login to Saliva Testing App using NHI number Get App Here

Once you are registered you can complete a Saliva collection, scan the barcode on the kit, drop the kit to a collection centre, use the App to show proof of a test, and receive your results via the App.

Collection Centres for dropping off samples and picking up kits

Other PPE for delivery/installs and customer visits


You are required to wear a facemask and gloves – this is going above the MOH guidelines as we want to protect you and our customers. Also, ensure hand hygiene is maintained - always. We are following the MOH guidelines in the table below:



https://www.health.govt.nz/system/files/documents/pages/ppe-requirement-community-care-providers-prevention-covid-19-7may20.pdf

Facemasks

Learn how to safely put on and take off a facemask – https://www.who.int/emergencies/diseases/novel-coronavirus-2019/advice-for-public/when-and-how-to-use-masks

Facemasks for onsite team members
For Cubro’s onsite team member’s roles, facemasks are not deemed necessary according to MOH guidelines but they are available to you if you wish to wear them.

Gloves
For our team in inwards goods, or visiting customers for joint visits, deliveries, servicing, etc. wear gloves at all times if you need to touch the equipment in any way. For our onsite teams, gloves are available to you if you wish to wear them.

Foot covers
We are currently working on obtaining stock of these to make them available for our team entering a customer’s property.

Self-Decontamination

When moving back to your family at the end of the working day, ensure you carry out a self-decontamination protocol before any close physical contact.
This is as simple as removing clothing from your laundry and washing it with a good detergent. Also, have a shower and wash with soap to remove any possible contamination. Come to work each day in a clean set of clothes to reduce the risk of cross-contamination.


How it spreads
Like the flu, COVID-19 can be transmitted from person to person. The scientific evidence confirms that COVID-19 is spread by droplets. When an infected person coughs, sneezes or talks, they may generate droplets containing the virus. These droplets are too large to stay in the air for long, so they quickly settle on surrounding surfaces. If other people touch these surfaces they may get sick.

Tools
Don’t share tools, have one set for each of you. If you must use another person’s tools, sanitise before and after you use them.

Computer
Don’t share computers. Each computer is to be used by one person only for the day. If you must use a computer that someone else has been using, ensure you sanitise before and after you use it. Sanitise the keyboard and other surfaces that are touched before you use them, and at the end of the day.

Forklifts and Picking Carts
Sanitise before and after you use one.

Sanitising equipment out on delivery/or unknown source at Inwards
For our team that is in touching equipment from facilities or private homes, use the Virkon spray to sanitise the equipment and wear gloves.

Cleaning and Sanitising Protocols

  • Ensure the supplied disinfectant is used when you clean and sanitise
  • Use disposable gloves when cleaning and sanitising
  • If using reusable cloths to clean and sanitise ensure the cloth is cleaned and sanitised when finished with
  • Cleaning and sanitising of work areas, tools, and equipment is to be carried out at the end of each working day
  • The team is to be specifically aware of common touchpoints in the workplace and ensure they decontaminate themselves correctly and also they must pay particular attention to these when carrying out cleaning and sanitising

This protocol will be actioned in the event that there is a confirmed case of COVID-19 at any of our sites. 

Click here to view this protocol